Terms and Conditions
Updated Version of the "Terms and Conditions" Document
Terms and Conditions
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Introduction
These general conditions regulate access to and use of the website, as well as the purchase of products made available by Penúltima Jornada Unipessoal Lda. , located at Rua Caetano de Melo, 896, store 7, 4430-265 Oliveira do Douro. By using the website or placing orders, you accept these Terms and Conditions. - Purchase and Payment Process
- The order will be processed after payment confirmation through available methods: Multibanco, MB Way, Credit Card or PayPal.
- If payment is not made within 3 working days, the order will be automatically cancelled.
- Prices and Fees
- The prices shown include VAT at the legal rate in force.
- Shipping costs are applied based on destination and indicated during checkout.
- Price changes or errors may occur; if an error is identified, the customer will be notified and the order may be cancelled.
- Delivery and Transport
- Delivery Times :
- Portugal and Spain: 24 business hours.
- France, Germany, Belgium, Netherlands and Luxembourg: 3 to 5 working days.
- Rest of Europe: 5 to 8 working days.
- Deliveries only on working days, with no option to schedule. For any problems with delivery, please contact encomendas@fpa.pt .
- Returns and Refunds
- The customer may return products within 14 days of receipt, provided that:
a) They are intact, in their original packaging and without signs of use.
b) Include all documentation provided. - Returns address:
Penultimate Journey Unipessoal Lda.
896, shop 7, 4430-265 Oliveira do Douro. - The refund will be processed within a maximum period of 14 working days after receipt of the returned product.
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Alternative Dispute Resolution
According to Law No. 144/2015, the customer may resort to Alternative Dispute Resolution entities. More information at www.consumidor.pt . For disputes related to online purchases, use the ODR Platform . - Personal Data and Privacy
- All data is processed in accordance with GDPR. See Privacy Policy for more details.
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Changes to Terms and Conditions
Penúltima Jornada Unipessoal Lda. reserves the right to change these Terms and Conditions at any time.