Terms and Conditions

Updated Version of the "Terms and Conditions" Document

Terms and Conditions

1. Introduction
   These general conditions regulate access to and use of the website, as well as the purchase of products made available by Penúltima Jornada Unipessoal Lda. , located at Rua Caetano de Melo, 896, store 7, 4430-265 Oliveira do Douro. By using the website or placing orders, you accept these Terms and Conditions.
2. Purchase and Payment Process

• The order will be processed after payment confirmation through available methods: Multibanco, MB Way, Credit Card or PayPal.
• If payment is not made within 3 working days, the order will be automatically cancelled.

3. Prices and Fees

• The prices shown include VAT at the legal rate in force.
• Shipping costs are applied based on destination and indicated during checkout.
• Price changes or errors may occur; if an error is identified, the customer will be notified and the order may be cancelled.

4. Delivery and Transport

• Delivery Times :
• Portugal and Spain: 24 business hours.
• France, Germany, Belgium, Netherlands and Luxembourg: 3 to 5 working days.
• Rest of Europe: 5 to 8 working days.
• Deliveries only on working days, with no option to schedule. For any problems with delivery, please contact encomendas@fpa.pt .

5. Returns and Refunds

• The customer may return products within 14 days of receipt, provided that:
  a) They are intact, in their original packaging and without signs of use.
  b) Include all documentation provided.
• Returns address:
  Penultimate Journey Unipessoal Lda.
  896, shop 7, 4430-265 Oliveira do Douro.
• The refund will be processed within a maximum period of 14 working days after receipt of the returned product.

6. Alternative Dispute Resolution
   According to Law No. 144/2015, the customer may resort to Alternative Dispute Resolution entities. More information at www.consumidor.pt . For disputes related to online purchases, use the ODR Platform .
7. Personal Data and Privacy

• All data is processed in accordance with GDPR. See Privacy Policy for more details.

8. Changes to Terms and Conditions
   Penúltima Jornada Unipessoal Lda. reserves the right to change these Terms and Conditions at any time.