General Conditions of Sale

General Conditions of Sale

1. Introduction
   These general conditions regulate the sale of products sold by Penúltima Jornada Unipessoal Lda. , with registered office at Rua Caetano de Melo, 896, store 7, 4430-265 Oliveira do Douro. Browsing and placing orders on our website implies acceptance of these general conditions.
2. Purchasing Process

• Select the products and add them to the shopping cart;
• Fill in the necessary data to complete the purchase;
• Choose the available payment method;
• Review your order and complete payment;
• You will receive an email confirming your order.

The order will only be considered accepted after payment confirmation and receipt of the details by our team.

3. Payment Methods

• Credit Card : We guarantee security through SSL encryption. No data is stored on public servers.
• PayPal : A safe and globally recognized payment method. We do not store login details.
• Multibanco : The reference generated will have an expiration date. Failure to pay within this period will result in the automatic cancellation of the order.
• MB Way : Secure and fast payment through the MB Way application.

4. Guarantees and Price Indication

• All prices include VAT at the legal rate in force.
• Shipping costs are calculated based on the destination country and displayed at checkout.
• Our store reserves the right to correct pricing errors, if identified, informing the customer in advance.

5. Shipping and Delivery

• Shipments are made from Monday to Friday, excluding holidays.
• Delivery Times :
• Portugal and Spain: 24 business hours.
• France, Germany, Belgium, Netherlands and Luxembourg: 3 to 5 working days.
• Rest of Europe: 5 to 8 working days.

6. Returns and Refunds
   The customer has the right to return the products within 14 days of receipt, provided that they:
   a) Do not show signs of use;
   b) Are in the original packaging;
   c) Are returned with all items and documentation included in the order.

Send the product to:
Penultimate Journey Unipessoal Lda.
896, shop 7, 4430-265 Oliveira do Douro.

The refund will be made within a maximum period of 14 days after receipt and inspection of the product.

7. Alternative Dispute Resolution
   In accordance with Law No. 144/2015, the customer may resort to Alternative Dispute Resolution entities, such as CNIACC – National Center for Information and Arbitration of Consumer Conflicts. More information can be obtained through the European ODR platform: Platform ODR .
8. Data and Privacy
   All data provided will be treated in accordance with the General Data Protection Regulation (GDPR). For more information, see our Privacy Policy .